Returns & Exchange Policy

NIRVANA dresses are handcrafted to order. Each dress is made specifically for you after we receive your order. This policy explains the terms applicable to returns and exchanges.

Every garment goes through quality checks before being carefully packed and dispatched. Due to the handcrafted and made-to-order nature of our products, we request customers to review the following policy before placing an order.

Can I Cancel My Order?

Since each NIRVANA dress is handcrafted specifically after an order is received, orders generally cannot be cancelled once production has commenced.

If you wish to request a cancellation, please contact us immediately after placing your order. Cancellation requests can only be considered if production, customisation, alteration, packing, or dispatch has not yet started.

Can I Request a Return or Exchange?

Yes. Customers may request an eligible return or exchange within 48 hours of receiving the order.

Requests received after 48 hours from the recorded delivery time will not be accepted.

Returns and exchanges are subject to approval by the NIRVANA team and the product meeting all eligibility conditions stated below.

Return & Exchange Conditions

For a return or exchange to be eligible:

  1. The request must be raised within 48 hours of delivery.
  2. The garment must be unused, unworn, unwashed, and unaltered.
  3. The garment must be free from stains, makeup, perfume, deodorant marks, body odour, damage, or any other signs of wear.
  4. All original tags and labels must remain attached and intact.
  5. The garment must be returned in its original packaging along with the invoice or proof of purchase.
  6. Any accessories or complimentary items supplied with the garment must also be returned.

How Do I Request a Return or Exchange?

Please contact us within 48 hours of receiving your package through:

Please provide your order number, the reason for the request, and photographs or videos where applicable.

Our team will review your request and confirm whether the return or exchange has been approved, along with the next steps and return shipping details.

Please do not send the garment back before receiving approval from the NIRVANA team.

Mandatory Unboxing Video

A clear and continuous unboxing video is required for claims involving a damaged, defective, incorrect, or missing product.

The video should clearly show:

  • The sealed package before opening
  • The complete opening process without cuts or edits
  • The garment immediately after opening
  • Any visible damage, defect, incorrect product, or missing item

Claims for damaged, defective, incorrect, or missing products may not be accepted if an appropriate unboxing video is not provided.

What If I Need a Different Size?

Size exchanges may be requested within 48 hours of delivery, subject to the garment meeting the return and exchange conditions mentioned above.

Size exchanges are subject to availability. Since each NIRVANA garment is handcrafted to order, the replacement size may require additional production time.

If the requested size is unavailable, our team will contact you with the available options.

Colour Exchanges

Exchanges solely due to a change of preference in colour may not be accepted.

We make every effort to represent garment colours accurately. However, minor differences may occur due to studio lighting, photography, mobile or monitor display settings, fabric characteristics, and handcrafted dyeing or printing techniques.

What If the Garment Is Faulty, Damaged or Incorrect?

Every NIRVANA garment undergoes quality inspection before dispatch. However, if you receive a damaged, defective, or incorrect garment, please inform us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the issue
  • The complete unboxing video

After reviewing and approving the claim, NIRVANA will arrange an appropriate replacement or exchange based on product availability.

If the same garment needs to be recreated, additional production time may be required because our garments are handcrafted to order.

What Is Not Considered a Manufacturing Defect?

Many NIRVANA garments involve handcrafted processes including printing, embroidery, embellishment, dyeing, stitching, and finishing.

Minor variations in embroidery, print placement, colour, texture, finishing, handcrafted detailing, or natural fabric characteristics are part of the individuality of a handcrafted garment and will not ordinarily be considered manufacturing defects.

Normal wear and tear occurring through use of the garment is also not considered a manufacturing defect.

Sale & Promotional Items

Products clearly marked as Final Sale, Non-Returnable, or Non-Exchangeable at the time of purchase will not normally be eligible for return or exchange, except where the product received is damaged, defective, or incorrect, subject to applicable consumer laws.

Return Shipping

For an approved return or exchange arising from a size or customer preference issue, return shipping costs will be borne by the customer.

If NIRVANA confirms that the product delivered was incorrect, damaged, or defective, our team will provide the appropriate return shipping instructions.

Customers arranging their own return shipping should use a reliable and trackable courier service. NIRVANA will not be responsible for packages lost or damaged while being returned through a customer-arranged courier.

Inspection & Approval

All returned garments will undergo inspection after they are received by NIRVANA.

A return or exchange will be processed only after confirming that the garment meets the eligibility requirements stated in this policy.

If the garment is found to have been worn, washed, altered, damaged, stained, or returned without the original tags or packaging, the request may be declined.

Delivery Delays for Handcrafted Orders

As NIRVANA garments are handcrafted to order, certain designs may occasionally require additional production time because of embroidery, printing, fabric availability, handcrafted processes, or unforeseen circumstances.

Our team will make reasonable efforts to keep you informed if there is a significant delay. A reasonable production delay inherent to the handcrafted process does not automatically qualify an order for return, exchange, or cancellation.

Need Help?

For questions regarding your order, return, exchange, or product, please contact:

NIRVANA by HINDUSTAN COUTURE reserves the right to review each return or exchange request based on the circumstances of the order and the condition of the garment, subject to applicable consumer laws.